Frequently Asked Questions

About SPKTRL

The name SPKTRL is pronounced as "SPEK-truhl" (/ˈspɛktrəl/), a play on the word "spectral," reflecting both the ethereal and dynamic nature of light. Light, in the form of color, gives meaning to everything that surrounds us, continuously revealing new perspectives. Just as time shapes our perception of the world, unfolding with each passing moment, so too does color, revealing deeper layers of meaning with shift in every hue.

The key purpose of SPKTRL is to liberate time by enhancing the digital lifestyle. With its flagship product, the SPKTRL LIGHT ring, the brand offers a precious ally that conveys information through color. Engineered to refine the flow of digital information, it is uniquely tailored and constantly adapts to each wearer’s preferences, empowering them to focus on what matters most, at the right moment.

Product Information

SPKTRL light rings are MADE IN FRANCE. Crafted with both generational and latest cuttingedge technologies, it embodies SPKTRL’s commitment to build the products that last. Your ring is a functional object, to improve your ring’s lifespan, please take into account the following considerations: as a technologically augmented product, your ring will perform differently depending on the levels of use, unique to each wearer. Protect your ring from external shocks as this can serverely impact the functionality. Please remove it while performing stenuous physical activities and sports (swimming, golf, lifting heavy weights). Avoid contact with water. Exposure to extrem temeratures may cause dysfunctions. To clean your ring, simply polish it with a soft, dry cloth. The lifespan of the ring will depend on frequency of use and wear. Store your product in the box provided at purchase or in a cool, dry place away from dust, moisture, extreme temperature).

You can find care instructions under the ‘Materials and care’ tab on each product page.

(Pre)Orders & Payment

Our standard manufacturing timeline is approximately 9 months. However, as we introduce this new product category, we are dedicating exceptional care to the development of the inaugural items. This first edition serves as the foundation of our commitment to excellence in fine jewelry technologies ensuring that every detail is perfected to the highest standards.

Each item undergoes an intricate process of refinement and rigorous quality control. As a result, lead times may be subject to adjustments. While we take the necessary time to perfect every detail, we remain dedicated to timely delivery and will keep you informed should any adjustments be required. Should any modifications occur, we will keep you informed at every stage, ensuring full transparency as we bring your SPKTRL LIGHT ring to life.

Yes, a deposit of X% of the total order value is charged at checkout to confirm your pre-order. This payment is required to initiate production and secure your item.

Once the product is ready to be shipped, the remaining balance will be charged to your original payment method. You will receive an email notification before the final charge is processed, informing you that your order is ready to be shipped. The remaining balance will include any shipping fees, taxes and/or duties (when applicable). If the final payment fails, we will contact you to update your payment details. You will have a limited time to complete the payment, or your pre-order may be cancelled, and the deposit may not be refundable.

Shipping & Delivery

Shipping costs will vary depending on the destination of your chosen items.
As indicated at the time of purchase and by the order confirmation email, you are responsible for any and all shipping costs associated with the delivery. Once you are at checkout, the shipping fee will show above the total cost. Shipping fees may vary depending on the shipping method of your choice. All relevant delivery options available for your order and to your destination will be displayed at checkout.

France/EU orders
All orders shipping to a France/EU address will be shipped via standard premium carriers.

International orders
Below are estimated standard shipping on international orders. Please note first-time orders must be shipped to the billing address associated with the payment method. We are also unable to accommodate shipment to PO boxes or APO addresses.
We ship all international orders via UPS/DHL International methods and are currently unable to ship to the following countries.

CURRENCY/REGION      SHIPPING FEE
United Kingdom               €XX
United States                    $XX
Europe                                €XX

Domestic Orders:
For orders shipping within France, VAT tax will be charged at checkout.

International orders
Prices:
When shopping in EUR, prices displayed are inclusive of VAT. For all other currencies, prices displayed on the website are not inclusive of any tax and will be added on once address is added in at your second/final check out.

Taxes and Duties
Please note that international shipments are subject to customs clearance which can cause delays out of our control. The items ship from France and therefore will incur import taxes and duties outside EU depending on shipping location and destination.
Taxes and duties depend on the laws of location to which you are shipped and are determined by a number of factors, such as item’s origin, order’s value, material composition, use, and final destination.
Applicable import taxes and duties are calculated during checkout and based on the total value.
Taxes and duties will be charged when your order ships. This means that for pre-order, these amounts will be processed on the second payment.
All other non-customs-related local taxes are the customer’s responsibility, and SPKTLR is not responsible for reporting or paying additional local taxes to states, such as Use Tax. Unfortunately, we are unable to apply to refund duties and taxes for all countries. You ma be able to apply to your local customs authority for a refund of any returned products.

Returns

Items purchased on spktrl-paris.com are eligible for return provided that they are returned within 14 days of the item’s original ship date in new, unused, unworn, unaltered, and undamaged condition, with all original accessories and packaging unaltered.

Once received, your return or exchange may take five to seven business days to confirm its pristine condition with our quality control inspection process.

All returns must originate within the country of purchase. Refunds will return to your original method of payment. Please be aware that we cannot refund import duties or taxes on international deliveries.

Returns are accepted at the sole discretion of spktrl-paris.com. Items that are deemed not to meet one or more eligibility criteria outlined above and below will be handled on a case-by-case basis.

Personalized, altered, or engraved items are not eligible for return or exchange. Certain limited edition items may be ineligible for a refund.

SPKTRL items eligible for return or exchange must be in a new and unused state, in perfect condition, with all protective materials in place, tags, stickers attached to them in the original packaging. SPKTRL will not accept any return if the item shows sign of wear, has been used, or has been altered from its original condition in any way.

Engraved, embossed, personalized, special order, or made-to-order items cannot be returned to SPKTRL for exchange or refund.